Returns & Refunds Policy

1. Introduction

   This Returns & Refunds Policy outlines the conditions under which Users can return products/cancel service requests and receive refunds.

2. Eligibility for Products Returns / Cancel Service Requests
   • Time Frame: Products must be returned within 7 days of delivery
   • Condition: Products must be returned in their original condition, unused, and with all original packaging.
3. Process for Returns
   • Request: Users must use the technical steps as mentioned in the Platform to initiate a return.
   • Shipping: Users are responsible for the cost of return shipping unless the product is defective or incorrect.
4. Refunds
   • Processing Time: Refunds will be processed within 14 working days of receiving the returned product.
   • Method: Refunds will be issued following the original payment method.
   • Cancellation of service refund: The same conditions that apply to the product return in line with the Terms and Condition of Users and Customers.
5. Non-Returnable Items
   • Custom Orders: Custom-made as well as used/damaged products or products without packages are not eligible for returns.
   • Services: Carpet cleaning and maintenance services are non-refundable once rendered.